A pair of Democrat lawmakers introduced legislation on Wednesday aimed at increasing transparency in ticket sales and cracking down on fraudulent resale practices.
The bills, filed by Sen. Lori Berman and Rep. Anna Eskamani, would require ticket sellers to disclose all fees upfront, prohibit misleading resale tactics, and impose restrictions on the use of automated bots to buy tickets in bulk. The Transparency and Improvement in Consumer Knowledge for Entertainment Ticketing (TICKET) Act, filed as SB 404 and HB 297, would impose regulations on ticket operators, resellers, and online marketplaces including StubHub and Ticketmaster.
Under the legislation’s purview, sellers would be required to display the full ticket price, including all taxes, fees, and surcharges, before purchase. Additionally, fees could not be presented more prominently than the total price, preventing last-minute cost increases at checkout. Online ticket marketplaces would also have to disclose their refund policies and notify consumers that ticket prices may be higher or lower than face value. Purchasers would also be required to receive proof of purchase within 24 hours, including event details and ticket information.
The bills further seek to curb deceptive resale practices by prohibiting the sale of the same ticket to multiple buyers and the listing of tickets for sale before obtaining them unless under contract with a venue. The legislation would ban the use of misleading website domains that resemble official event or venue pages and the use of bots or automated tools to bypass security measures and purchase tickets in bulk.
If passed, the law would take effect July 1, 2025.
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