FPL reports best-ever electric service reliability in 2021

by | Mar 1, 2022

Florida Power & Light Company (FPL) customers received the most reliable service in the company’s history in 2021, according to a new report from the Florida-based utility company.

On Monday, FPL filed its annual report with the Florida Public Service Commission, touting its electric service was better than ever before in 2021. In particular, FPL found its customers saw their average amount of time with an outage, the average number of interruptions experienced, and the average number of momentary interruptions or flickers fall last year.

FPL also noted that it has approved reliability by 45% over the last decade, with that improvement spilling over to Northwest Florida customers who have seen a 58% improvement in reliability since becoming part of the FPL family in 2019.

“While FPL has been Florida’s most reliable investor-owned utility every year since 2006, we’ve never stopped working to get even better to deliver the exceptional service our customers have come to expect from us,” said FPL Chairman and CEO Eric Silagy. “FPL’s disciplined, long-term investments to build a stronger, smarter and more storm-resilient energy grid continue to yield tangible benefits in good weather and bad. In our rapidly growing state on the front lines of climate change, FPL is as focused as ever on continuing to invest in infrastructure and innovative technology to reliably deliver clean and affordable energy all of us can depend on – including future generations.”

Notably, FPL highlighted several investments since the historic 2004-05 hurricane seasons that have helped improve day-to-day reliability statewide. Some of those grid investments include hardening main power lines that serve critical community facilities and services, installing more than 190,000 intelligent devices along the grid to detect and prevent power outages and minimize restoration times when outages occur, maintaining trees and other vegetation along more than 26,000 miles of power lines each year to reduce a leading cause of outages, and placing more neighborhood power lines underground through the Storm Secure Underground Pilot Program.


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