CVS preps customers, colleagues and members ahead of Hurricane Nicole

by | Nov 9, 2022


  • CVS Health is actively preparing for Hurricane Nicole’s landfall
  • As Hurricane Nicole arrives, CVS Health is implementing measures across its businesses to ensure continuity of care

CVS Health is actively preparing for Hurricane Nicole’s landfall in Florida by promoting the health and safety of its colleagues, customers and members, and added that it is providing communities access to the products and services they need to weather the storm.

As Hurricane Nicole is forecast to form and hit Florida tonight, CVS says it is implementing measures across its businesses to ensure continuity of care. In particular, CVS Pharmacy is contacting its patients by text message, email and phone to remind them to refill and pick up prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.

CVS Caremark, the company’s pharmacy benefit manager, is also providing one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.

Additionally, Aetna’s clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted areas to ensure member safety and access to emergency services. In addition to mobilizing its response team, Aetna stated it is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits.

CVS Pharmacy said that all stores comply with all local evacuation orders, but noted that if there are any mandatory closures, impacted stores will reopen as soon as it is safe to do so. If a store is closed for more than one day, the pharmacy’s phone lines will be rerouted to a nearby open CVS Pharmacy so patients may continue to access their prescriptions. Patients who have scheduled a COVID-19 or flu vaccination will be notified of any changes to their appointment by email or text message.

CVS Health also offered prescription tips to those potentially impacted by the Category 1 storm. CVS urged Floridians to follow local evacuation orders and keep a written record of current prescriptions on hand. They also encouraged people to protect prescriptions by placing them in a waterproof bag.

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